Terms and Conditions

Booking
All bookings must be made directly with Frost Travel (once you have checked availability with us) and your place will only be guaranteed on the holiday once a non- refundable deposit is received and acknowledged by us. Our booking form must be completed and signed to confirm you have valid insurance and that you have read, and agreed to, the terms & conditions. We accept payment by Visa or MasterCard. If you wish to pay by bank transfer, please contact Claudia directly for the details. Unfortunately we are unable to accept payments by cheque.

Bookings and room preference are subject to availability. All rooms are allocated on a “first come first serve” basis and ultimately room allocation is at the discretion of the hotel. In some hotels, rooms will vary in size and style within a category group and although allocation is up to the hotel, we will do our utmost to meet your requirements. Special requests should be indicated on the booking form or requested in writing. We will try to arrange for special requests to be met, but cannot give any guarantee.

For most of our holidays, you are responsible for making your own travel arrangements such as booking flights and train tickets. We will normally include transfers from the airport/train station to resort for a least one convenient flight/train, as stated on the holiday brochure or via email. If you come on a different flight/train, or miss the recommended flight/train, then transfer costs will be at your own expense. Please check the availability of flights before booking the holiday.

Travel Insurance
It is the responsibility of individuals to ensure they have adequate travel insurance for the trip booked, to include any activities in which they may be participating (eg skiing, trekking etc). This is particularly important for holidays taking place outside the European Union, such as Morocco and North Cyprus. On booking, you must guarantee that you have, or will have made the arrangements to insure your party as necessary.

Behaviour
We do not accept any rude or inappropriate behaviour and reserve the right to refuse entry or expel any guests who upset other members of the group. In this situation, no refund will be due.

Frost Travel – Liability
In all the arrangements we have made for your holiday, we have taken reasonable steps to ensure that the suppliers of the services used are of an acceptable standard. However, we would point out that we do not own or control the organisations providing transport or accommodation for your holiday.

Many of our hotels have steps, trip hazards and uneven floors and guests must book at their own risk, particularly if they have any mobility difficulties. It is the responsibility of the guest to contact us first to determine suitability of the hotel or activities involved.

We cannot accept any liability for services provided where these services are interrupted by force majeure, which includes but is not limited to acts of God, adverse weather conditions, ash cloud, acts or threat of war, government action, strike, terrorism, civil unrest, fire, failure of public utilities, medical emergency, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control (such as flight cancellations or diversions or coach breaking down) or that of our suppliers, natural or nuclear disaster or airport or road closure. If a hotel closes or is damaged (eg by fire) and we cannot go ahead with the holiday in the advertised location, we will do our utmost to find alternative accommodation but in the event that this is not possible, we accept no liability for this. We accept no liability for any mishap, loss, damage, illness, accident or death that may occur on this trip.

Minimum Numbers
We have never cancelled a tour but regretfully reserve the right to do so where there are insufficient bookings eight weeks before departure. In those circumstances full payment including your deposit will be refunded; unfortunately we cannot accept liability for any other expenses you have incurred such as the purchase of non-refundable travel tickets.

Cancellation
There is a deposit payable on booking. It is non-refundable if you have to cancel for any reason.

The full balance becomes due and must be paid approximately 2-3 months before departure – we will email a reminder invoice. If for any reason the balance is not received by us within 2 weeks after the due date, we reserve the right to treat your booking as cancelled.

All cancellations must be made in writing by the person who signed the booking form, and sent to Frost Travel. Any claim should be made through your insurance company.

If the cancellation is within 72 days of departure the following rates will be applied to the total holiday cost calculated from the date on which we receive written notice of cancellation and taking into account the non-refundable deposit: – within 28 days of departure: 100%; – within 29-72 days of departure: 60%

Percentages are of total holiday cost. If you have to cancel, you may, with reasonable notice, transfer your booking to a third party who satisfies all the conditions required by a person taking that holiday, but you will have to pay any additional costs resulting from the transfer.

Frost Travel Ltd
Company number 11666794
Incorporated in England and Wales on 8th November 2018
Registered Office: Suite 5, Old Anglo House, Mitton Street, Stourport on Severn, DY13 9AQ, United Kingdom

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